Next of Kin

As a gadget fan who spent lots of time in the mobile industry, I’ve been following the story of the Microsoft Kin with great interest.  The Kin was launched in mid-April—a social networking optimized phone aimed squarely and explicitly at teens and pre-teens.  More...

Changing Minds is Hard Work

I’ve been telling people for years that thinking is hard work. At the end of a day building an affinity when everyone’s brain is completely fried even though all they’ve done for the day is stick Post-its on the wall—“See, thinking is hard work!” I say with a chipper...

Is Analytics the Answer?

It’s been fascinating over the last several years to watch the big hairy technology battle of our age play out—Google versus Apple.  Like Microsoft/Apple a generation ago, this one is also about a clash of ideologies.  Much has been made over the open versus closed...

Why Developers Don’t Think Systemically

BJ Clark over at Marked as Pertinent has an interesting post on who should do acceptance testing. He starts there, but he spends most of the post on the really interesting question, which is the role of the Interaction Designer (ID). His claim, which I agree with, is...

How Blink Justifies Doing Field Interviews

A few weeks ago I attended a keynote panel at legal industry conference that featured Malcolm Gladwell. If you aren’t familiar with Gladwell, he’s the author of several best-selling books in the U.S., including Outliers, The Tipping Point, and Blink. For me, Gladwell...