by Shelley | Sep 24, 2014 | calendar entry
Carnegie Mellon’s Human-Computer Interaction Institute is one of the world’s leading university HCI programs and Contextual Design has long been part of the curriculum. So as a friend of CMU’s program, we’re especially pleased that Karen has been invited to give a...
by Shelley | Sep 10, 2013 | Blog
InContext recently had the pleasure of working with a team at Wolters Kluwer CCH Canadian. They’re responsible for redesigning CCH’s delivery of the Canadian Income Tax Act (ITA) – which is no small act (pun intended). The ITA is big in both size and importance, and...
by Shelley | Aug 22, 2012 | case studies
Challenge It used to be that a professional publishing company had a concrete product and a clear value add. But today publishing companies are less able to capture value from those traditional print-based offerings and must find new ways to add value and grow. They...
by Shelley | Mar 16, 2011 | Blog
Pitfalls encountered when moving from print to digital publishing While I’ve had a long and varied work experience, the most formative part of my career was when I worked in professional publishing, where I was part of a team put together to move my company from print...
by Shelley | Aug 9, 2010 | Blog, Uncategorized
People sometimes challenge me (politely) with reasons why Contextual Inquiry (CI) interviews can’t work with their specific industry or user population. Usually I go into some variation of my standard explanation with examples related to their situation to illustrate...
