by Shelley | Aug 9, 2010 | Blog, Uncategorized
People sometimes challenge me (politely) with reasons why Contextual Inquiry (CI) interviews can’t work with their specific industry or user population. Usually I go into some variation of my standard explanation with examples related to their situation to illustrate...
by Karen | Jul 27, 2010 | Blog, Uncategorized
I walked out of Verizon yesterday having just ordered the Motorola Droid X. I was pretty excited to try it out, having waited for Verizon to get something I wanted. “You know what was conspicuously missing?” my husband said as we walked out of the store. “Nokia!” we...
by Shelley | Jun 2, 2010 | Blog
A few weeks ago I attended a keynote panel at legal industry conference that featured Malcolm Gladwell. If you aren’t familiar with Gladwell, he’s the author of several best-selling books in the U.S., including Outliers, The Tipping Point, and Blink. For me, Gladwell...
by Hugh | Feb 24, 2010 | Blog
The fun thing about being a consultant is that you get to work with lots of different teams and lots of different companies. And that means you get to work on very different types of problems. With that in mind, let me tell you about my week. I was coaching a firm...
by Kelley | Dec 18, 2009 | Blog
“How many I/O slots do we need to provide, and for which type of I/O cards?” asked my R&D project manager. In a previous life, I spent many years as a marketing planner for large computer systems. What this really entails is giving guidance to the R&D,...
