by Shelley | Jun 2, 2010 | Blog
A few weeks ago I attended a keynote panel at legal industry conference that featured Malcolm Gladwell. If you aren’t familiar with Gladwell, he’s the author of several best-selling books in the U.S., including Outliers, The Tipping Point, and Blink. For me, Gladwell...
by Shelley | Apr 27, 2009 | people
Shelley brings a breadth of business, design, training, and Contextual Design expertise to projects, with more than 15 years of experience in the high technology industry. One of her primary responsibilities at InContext is to provide side-by-side coaching and...
by Shelley | Aug 29, 2003 | Articles
Stay on Track: When doing field interviews, it can be easy to fall back into old interview patterns that are not Contextual Inquiry There are some triggers you can watch for that signal you are not doing a Contextual Inquiry interview There are specific things you can...
by Shelley | Jun 13, 2003 | Articles
Why it matters: Only finding the steps customers take for a task is not enough Uncovering why steps are taken reveals design requirements Both the overall intent and underlying subintents need to be supported In one of my many “prior lives” I was an instructional...
by Shelley | Jan 10, 2003 | Articles
Why it matters: Systems need to support the work of the customer or end user Teams need a design representation to explicitly reveal how well the system supports the customers’ work The User Environment Design offers that representation, and serves as the basis...
