by Karen | Mar 2, 2010 | Articles
Innovation is not just, or even primarily, about technology leaps — or user experience leaps — or new category definitions. Innovation is about corporate identity and corporate skill. Go scan the business bookshelves. Innovation that produces major profit is the holy...
by Karen | Oct 16, 2009 | Articles
“People know everything—everything—about what they do. They just can’t tell you.” This is the central insight of Contextual Design—and sometimes the hardest for people to understand. Every classic requirements collection technique depends on the idea that you can ask...
by Karen | Oct 16, 2009 | Articles
“People know everything—everything—about what they do. They just can’t tell you.” This is the central insight of Contextual Design—and sometimes the hardest for people to understand. The whole assumption behind requirements gathering is that it is possible to ask...
by Karen | Sep 29, 2009 | Blog
Some weeks ago I was at Connectivity Week and had the pleasure of participating on one of their keynote panels. We were talking to a self-defined audience of 50+ hardcore engineers inventing smart meters, appliances, monitors, and infrastructure that can be leveraged...
by Karen | Jul 17, 2009 | Blog
OK, I’m letting out a secret. I watch TV shows—and only mindless ones at that. I was hooked on Battlestar Galactica. My husband and I watched religiously—and now it is over. After each episode my husband would go off to Television Without Pity to read what they said...
