Beyond the Tower of Babel

The sad news about product design is that it requires people to make and ship products. Products, systems, cars, medical devices, games, even apps—all require the work of many coordinating people. First, we have the development team; then add in marketing, product...

Karen Holtzblatt

Karen is the visionary behind InContext’s unique customer-centered design approach, Contextual Design. Karen’s combination of technological and psychological expertise provides the creative framework for driving the development, innovative designs, and design...

The Responsibility of Design

Do you ever get “the clutch”? You know what I mean—that feeling in your chest that THIS feature MUST be shipped or the product will FAIL. When a team member can’t let go of their idea no matter what the data from the customer, the reality of shipping, or the...

Where is Nokia?

I walked out of Verizon yesterday having just ordered the Motorola Droid X. I was pretty excited to try it out, having waited for Verizon to get something I wanted. “You know what was conspicuously missing?” my husband said as we walked out of the store. “Nokia!” we...

CHI 2010: A Celebration of the Value of Field Data

I was standing on the podium at the end of my Lifetime Achievement Award talk on practical innovation answering questions. Someone asked: “I see that there are a lot of women awarded this year; what can men learn about how to better support women in the field?” This...