by Luke | Dec 28, 2004 | books
Morgan Kaufmann Publishers; ISBN: 0123540518 This handbook introduces Rapid Contextual Design, a fast-paced, adaptive form of Contextual Design. It’s a hands-on guide for anyone who needs practical direction on how to use the Contextual Design process and adapt...
by Karen | May 26, 2004 | Articles
Techniques that Work for Mobile Platforms CHI 2004 SIG Why it matters: The ongoing transformation of the role of mobile devices is leading to more and more discussion about the best way to include the customer in the design process Do the traditional methods work, or...
by Luke | Dec 5, 2003 | Articles
Customer Data: It’s not just for designers anymore… Why it matters: User data can improve every dimension of a vendor’s relationship with its customers Software solutions that disregard user work practice are destined to become “shelfware” The lack...
by Luke | Nov 24, 2003 | Articles
Why it matters: Doing a reverse User Environment Design on an existing application before re-design reveals design and usability problems Going to a smaller display is an opportunity to improve an application’s usability A smart team takes advantage of paper...
by Luke | Nov 7, 2003 | Articles
Melding “Their” Work Style with “ours” Why it matters: Successful designs are a team effort More and more teams are cross-functional, cross-company, and even across multiple companies—each of which may have its own culture When different cultures come together we need...
by Luke | Oct 10, 2003 | Articles
Part 1 of 2 Why it matters: The current economy has CIOs sharply focused on real ROI from business software investments Enterprise software vendors can no longer rely on software design practices that keep users in the periphery Using so-called best practices, domain...
by Shelley | Aug 29, 2003 | Articles
Stay on Track: When doing field interviews, it can be easy to fall back into old interview patterns that are not Contextual Inquiry There are some triggers you can watch for that signal you are not doing a Contextual Inquiry interview There are specific things you can...
by Wendy | Jul 25, 2003 | Articles
Why it matters: When working in “Web-time” it’s important to focus on the Contextual Design techniques that will get the data you need in the brief time frame allowed Contextual Design needs to work in conjunction with other processes used by the organization...
by Luke | Jul 4, 2003 | Articles
Why it matters: Knowing the type of project you have (tactical or strategic) drives your focus setting decisions Once your focus is set, you need the right role mix and organization mix to collect the appropriate amount of customer data There are guidelines you can...
by Shelley | Jun 13, 2003 | Articles
Why it matters: Only finding the steps customers take for a task is not enough Uncovering why steps are taken reveals design requirements Both the overall intent and underlying subintents need to be supported In one of my many “prior lives” I was an instructional...
