Simple Methods for Reliable User Involvement

Hugh will be presenting at the Agile conference again this year, talking about basic techniques for getting users involved in your Agile sprints. From the conference program: One of the difficult problems faced by an Agile team is that of getting reliable user input....

Welcome to InnovationInCool

Come see our new site at www.innovationincool.com! When Apple came out with the iPhone in 2007 it was a game-changing product. Everybody was talking about it, even those not flocking to AT&T. People at parties gathered around the phone to watch the pinch, the...

CHI 2011: The Design of Cool

Wow, CHI 2011 was a whirlwind of classes and papers and people—and of course, great views of the mountains! But for me, the most exciting thing was to debut our new concepts articulating the factors behind people’s experience of “cool.” In a few weeks I’ll do a more...

CHI2011: Understanding Our Interaction Design History

I recently returned from the CHI 2011 conference in Vancouver, where I presented a course with Karen Holtzblatt, titled Looking Below the Surface: Understanding and Analyzing Interaction Design. Let me first say, it was great to see so many of you at the course and it...

I’m in the user’s shoes, now what?

How finding an empathetically user-centered perspective on design builds innovation Many of us talk about being user-centered, and most of us want to be user-centered designers. But what does that really mean? And how do you take the understanding you gain from user...