InContext is Hiring

InContext Design is looking for energetic and talented Interaction Designers and User Researchers (we call them “Work Practice Designers”) for our locations in Boston and Chicago. Read here for more information and instructions to apply. [Link removed on...

Organizational Empathy

In a previous post, I talked about what I called “disciplinary empathy” – the ability to get out of one’s acculturated box and see problems from the point of view of other peoples’ expertise and training.  I made the observation that people I’ve run across with high...

Creativity from the Ground Up

Every so often, I’m faced with the realization that something I really believe isn’t so. There’s that momentary sense of profound disorientation that forces me to stop and really think—and adjust myself to a new reality. Sure, that whole Easter Bunny realization was a...

T-Shaped Teams

I heard once that our biggest mistakes buy us our most meaningful insights. Not that it’s very fun, mind you. But it’s true, we do learn from our mistakes. And for those of us who are not airline pilots or surgeons, they can be positive, career-changing insights. When...

Tycho Brahe, Your Third-Grade English Teacher and Innovation

I hear all the time from engineers and developers who disdain customer-centered innovation practices like Contextual Design.  Inside jokes about the black turtleneck crowd abound, Steve Jobs notwithstanding.  Conventional technical wisdom holds that “soft” front end...