by Luke | Feb 17, 2009 | process
Work Redesign A design team’s challenge is to invent a system which will improve customers’ work in ways they care about. Work redesign uses the consolidated data to drive conversations about how to improve work using technology creating a redesigned or efficient or...
by Luke | Feb 17, 2009 | process
Structure and Function A software system must have the appropriate function and structure to support a natural work flow. Just as architects draw floor plans to see the structure and flow of a house, the User Environment Design (UED) captures the system ‘floor plan’...
by Luke | Feb 17, 2009 | process
Paper Prototyping To reduce costly development errors it is important to test and iterate a design early, before anyone gets invested in the design and before spending time writing code. Since users can’t really respond to design documents, paper prototypes test...
by Luke | Feb 16, 2009 | components
Contextual Design Writing about contextual design etc etc read more Services Karen offers a variety of design services read more
by Luke | Feb 13, 2009 | case studies
Challenge This national insurance company is an industry leader with nearly 15,000 agencies across North America. They currently sell many major lines of insurance, including home, life, auto and several investments products. The agents were struggling with many old...
by Luke | Feb 13, 2009 | case studies
Challenge What are the key activities, social relationships and information needs of young adult early adopters? How can current and near future cell technology help youth perform their life tasks and become more connected with their communities? How are young adults...
by Luke | Feb 13, 2009 | case studies
Challenge What really works and doesn’t work for users in everyday life? What is the appeal of bottom-mount refrigerators to the purchaser? Once a user has the refrigerator in their home, what strategies do they use for storing food, for cleaning and maintenance...
by Luke | Feb 13, 2009 | case studies
Challenge What business model based on mobile devices could attract a large number of consumers? What content rich application/service is appropriate for mobile devices? Can InContext leverage existing intellectual property to support these markets? “There is no...
by Luke | Feb 13, 2009 | case studies
Challenge LANDesk wanted to gather reliable customer data quickly. It needed a way to bring the needs of customers to its developers as part of the user-centered design commitment of LANDesk’s agile development process. LANDesk’s goal was to discover: How...
by Luke | Feb 12, 2009 | clients
Our Clients Business System Redesign Allstate GlaxoSmithKline Medtronic Microsoft Motorola National Corporate Research Nokia Consumer AOL/Netscape DISH Network GM HP LG Microsoft mSports Nokia Whirlpool Desktop and Developer Tools Attachmate Autodesk Microsoft Portal...
