Microsoft

Challenge What are people’s roles, tasks, and activities while participating in communities? What makes a successful community? Can Microsoft host a community that will be trusted? What would make a best-in-class online community? “Our previous project on...

Autodesk

Challenge Autodesk wanted to understand how small to large companies leveraged their design work, usually created with Autodesk tools, for marketing purposes and what tools were used What process do product designs go through to become part of a company’s marketing...

i2

Challenge How could the i2 Sequencer scheduling product be translated to a web version? How does scheduling fit within the overall business process? How can i2 better support scheduling and schedule adjustment within manufacturing assembly environments? “We selected...

SAP

Collaboration Joerg’s initial reading of the Contextual Design book led to a series of collaborations between SAP and InContext. SAP and InContext have worked together on a number of projects including those listed below to introduce customer-centered design...

Insurance company agent support

Challenge This national insurance company is an industry leader with nearly 15,000 agencies across North America. They currently sell many major lines of insurance, including home, life, auto and several investments products. The agents were struggling with many old...

Young adult phones

Challenge What are the key activities, social relationships and information needs of young adult early adopters? How can current and near future cell technology help youth perform their life tasks and become more connected with their communities? How are young adults...