This completely updated and revised edition is written in a clear, informal style without excessive jargon — this is the must-have book for any UX design library. It covers consumer and business products, all illustrated with new examples, case studies, and discussion of how to use CD with Agile development and other requirements methods.
In addition to the book — available from Amazon, Barnes and Noble, and directly from the publisher — purchasers get access to online resources like downloadable versions of the Contextual Design work models and experience models. Regardless of where you buy the book, book purchasers can access these resources from the Elsevier / Morgan Kaufman publisher site. Look for the Resources section on the page.
Words of praise from a few of our clients and industry leaders
At GM, we are committed to putting the customer at the center of everything we do. By better understanding our customers, Contextual Design helps us drive innovation and design for their needs today.
— Mike Hichme
Director, Vehicle User Interface
With customers at the center of what we do, we leverage Contextual Design as one of our core customer insight techniques. For years we’ve used Contextual Design as a best practice for driving innovation and designing award-winning products for our customers including professionals in the tax, accounting, audit, health, legal, regulatory, government, risk and compliance fields.
Chief Executive Officer Wolters Kluwer Tax & Accounting
Praise for this book and the work? Classics like this don’t need praise. This work has played such a critical role for the last decade and more that it stands on its own. It is a classic, defining a method taught all over the world. used all over the world.
Professor and Director, The University of California, Design Lab, Author of The Design of Everyday Things: Revised and Expanded Edition