Cisco

Challenge When Cisco sought to update their contact center agent desktop application, they knew that it would be a challenge to differentiate their offering from competitive offerings. Contact centers represent a mature market with tight linkages between technology,...

Retail Chain

Challenge The company had a number of enterprise initiatives underway to broaden and improve how the company manages store sales. Current in-store systems lacked the information needed to adequately support selling and were difficult to learn. They found, for example,...

Contextual Design Workshop Series

Is this you? “We can’t seem to nail down requirements and suffer from feature creep” “I wish we had a better way to prevent missed or incorrect requirements” “My team is fighting about what direction our product should take” “I want to create an innovative product,...

CT Advantage

Challenge CT’s core customers are legal professionals and paralegals working in corporate legal departments and law firms who manage the enormous bulk of documentation required for corporations to be in legal and regulatory compliance with corporate transactions,...