About Luke

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So far Luke has created 42 blog entries.

Clear, Concise Text: Is It an Impossible Dream?

Why it matters: So your audience will want to read your documents. A well-written document is a pleasure to read. A badly written document will drive readers away. So your stakeholders can understand your project. They need to know what's going on and you want them to know the project is a success. So your

Contextual Design

Morgan Kaufmann Publishers; ISBN: 1558604111 This is a practical, hands-on guide for anyone trying to design systems that reflects the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying