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So far Luke has created 42 blog entries.

Slogan & Quick About

Put customer data to work for you We invented Contextual Design 20 years ago to help our Fortune 500 clients understand their customers and design great things. We can help you do the same and train your team as well.

Contextual Inquiry

Contextual Inquiry The first challenge of design is to understand customers’ needs, desires, and approach to work or life. Yet work becomes so habitual that customers often have difficulty articulating exactly what they do and why they do it. With Contextual Inquiry, you discover what matters in the work by conducting field interviews with customers

Work Models

Work Models People’s work is complex, detailed, and intangible there’s no good way to write down or talk about work practice. Your challenge is to look past the surface detail to see the intents and strategies that control how work is done. Work models capture the facets of work in diagrams, including flow (communication and


Consolidation Designing for a whole customer population, the market, department, or organization that will use the product or system depends on seeing the common aspects of the work different people do.  Consolidation brings individual customer data together to reveal common pattern and structure without losing individual variation. The affinity diagram shows issues and insights across

Work Redesign

Work Redesign A design team’s challenge is to invent a system which will improve customers’ work in ways they care about. Work redesign uses the consolidated data to drive conversations about how to improve work using technology creating a redesigned or efficient or workable human-technical system. Marry business process redesign to Contextual Design to re-invent

Structure and Function

Structure and Function A software system must have the appropriate function and structure to support a natural work flow. Just as architects draw floor plans to see the structure and flow of a house, the User Environment Design (UED) captures the system ‘floor plan’ showing the functions in each ‘room’ supporting the user’s work and

Paper Prototyping

Paper Prototyping To reduce costly development errors it is important to test and iterate a design early, before anyone gets invested in the design and before spending time writing code. Since users can’t really respond to design documents, paper prototypes test functional concepts by presenting the functions as understandable user interface elements. The design team

Learn About InContext

Contextual Design Writing about contextual design etc etc read more Services Karen offers a variety of design services read more

Young adult phones

A Major Phone Manufacturer Creates New Systems for the Young Adult market.