by Karen | Jan 30, 2014 | Blog
Often times, we don’t know where to begin. Start with understanding your customers. Contextual Inquiry is the first step of Contextual Design, it’s here where we understand the customer’s behaviors and the issues they face by speaking directly with...
by Shelley | Sep 10, 2013 | Blog
InContext recently had the pleasure of working with a team at Wolters Kluwer CCH Canadian. They’re responsible for redesigning CCH’s delivery of the Canadian Income Tax Act (ITA) – which is no small act (pun intended). The ITA is big in both size and importance, and...
by Kelley | Mar 20, 2012 | Blog
On March 2nd a long and impactful career ended when James Q. Wilson died. He was a professor of Government at Harvard. He also wrote prodigiously, hundreds of essays and many books such as his Bureaucracy: What Government Agencies Do and Why They Do It (1989) and...
by Hugh | Jul 5, 2011 | calendar entry
Hugh will be presenting at the Agile conference again this year, talking about basic techniques for getting users involved in your Agile sprints. From the conference program: One of the difficult problems faced by an Agile team is that of getting reliable user input....
by Traci | May 18, 2011 | calendar entry
How finding an empathetically user-centered perspective on design builds innovation Many of us talk about being user-centered, and most of us want to be user-centered designers. But what does that really mean? And how do you take the understanding you gain from user...
