External Publications

Books with Chapters by InContext

Books Co-Authored by InContext

The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications
Edited by Julie A. Jacko and Andrew Sears Lawrence Erlbaum Associates: Mahwah, NJ, 2012.
A good resource that’s been updated several times over the years, this handbook has a chapter by Karen Holtzblatt, “Contextual Design.”

Scenarios, Stories, Use Cases: Through the Systems Development Life-Cycle
Edited by Ian Alexander and Neil Maiden
John Wiley & Sons: NY, 2004.
This book includes a chapter by Karen Holtzblatt, “Role of Scenarios in Contextual Design.”

Field Methods for Software and Systems Design
Edited by Dennis Wixon and Judith Ramey John Wiley & Sons, Inc.: NY, 1996.
This book includes chapters describing the experience of several different practitioners using field methods, including a chapter from Karen and Hugh, “Contextual Design: Principles and Practice”.

Handbook of Human-Computer Interaction
Edited by Martin Helander, Thoman Landauer, and Prasad Prabhu North Holland: Amsterdam, 1988.
This book has the chapter co-authored by Karen that’s regarded as a seminal reference, “Usability Engineering: Our Experience and Evolution”.

Designing Composite Applications
By Jörg Beringer and Karen Holtzblatt
Galileo Press (SAP Press); 2006.
InContext’s Karen Holtzblatt and SAP’s Jörg Beringer are the co-authors of a book that developers — plus anyone involved with enterprise application design and usability/quality management — will want to read.

  • What If I Had James Damore of Google on a Team?

    What If I Had James Damore of Google on a Team?

    Many have asked Karen to respond about the James Damore situation. So, she thought about a hypothetical: "What If I had James Damore of Google on a team?" This blog is her answer, including techniques she's employed successfully in the past.

  • <i>Contextual Design 2nd Edition</i> – New Book Now Available

    Contextual Design 2nd Edition – New Book Now Available

    The classic Contextual Design book has been retired and the new edition is now available. Contextual Design 2nd Edition: Design for Life is completely rewritten, covering how we've changed Contextual Design, including new techniques for the Cool Concepts.

  • <strong>International Women’s Day: Call to Action</strong>

    International Women’s Day: Call to Action

    Karen reflects on the lessons learned from how grassroots efforts transformed user-centered design and how the @Work Action Framework gives us ways to now make grassroots changes for Women in Technology.

  • <i>Contextual Design 2nd Edition</i> — Now Available

    Contextual Design 2nd Edition — Now Available

    You have been waiting a long time — now it's here! After 18 years, the classic Contextual Design book is being retired and the new edition — Contextual Design Second Edtion: Design for Life — is available!

  • Our Work with General Motors Featured in Fortune Magazine

    Our Work with General Motors Featured in Fortune Magazine

    FORTUNE has published an interview with Karen about our work with General Motors, Creating an iPad experience -- on four wheels. FORTUNE discusses how GM turned to InContext Design to help create its new flagship in-vehicle computer

Journal Articles

ACM DL Author-ize service What Makes Things Cool?: Intentional Design for Innovation
Karen Holtzblatt
interactions, 2011

Customer-Centered Design for Mobile Applications
Karen Holtzblatt
Personal and Ubiquitous Computing, Issue Vol. 9 No. 4 (2005)

ACM DL Author-ize service Introduction: Designing for the Mobile Device: Experiences, Challenges, and Methods
Communications of the ACM – Designing for the mobile device, 2005
Edited by Karen Holtzblatt Communications of the ACM
T. S. Balaji, K. Holtzblatt, E. Kangas, J. Kates, T. Kinnunen, B. Landers, C. Page, B. Moritz, J. Bloom, J. Chipcase, J. Lehikoinen, D. Rondeau. Volume 48, No 7 ( July 2005)

xApps-A New Practice for Next Practice
Joerg Berringer and Karen Holtzblatt
SAP Design Guild Edition 7 (November 2003)

Beyond Commerce: Bringing Business Relationships and Community to the Web
Hugh Beyer and Karen Holtzblatt
SAP Design Guild Edition 5 (September 2002)

Creating New Work Paradigms for the Enterprise Portal
Karen Holtzblatt
SAP Design Guild Edition 3 (May 2001)

Contextual Design at SAP
Hugh Beyer and Karen Holtzblatt
SAP Design Guild Edition 0 (April 2000)

ACM DL Author-ize service Contextual Design
Hugh Beyer, Karen Holtzblatt
interactions 1.1.(Jan./Feb. 1999):32
ACM DL Author-ize service Contextual Techniques Starter Kit
Hugh R. Beyer, Karen Holtzblatt
interactions 3.6 (1996): 44-50

Karen Holtzblatt, Hugh R. Beyer
Communications of the ACM 38.5 (1995): 31

ACM DL Author-ize service Apprenticing with the Customer
Hugh R. Beyer, Karen Holtzblatt
Communications of the ACM 38.5 (1995): 45-52

Conducting and Analyzing a Contextual Interview (excerpt)

Karen Holtzblatt and Sandra Jones
Human-computer interaction. Morgan Kaufmann Publishers Inc. (1995)

ACM DL Author-ize service If We’re a Team Why Don’t We Act Like One?
Karen Holtzblatt
interactions 1.3 (1994): 17-20

Calling Down the Lightning
Hugh Beyer and Karen Holtzblatt
IEEE Software 11.5 (September 1994): 106

ACM DL Author-ize service Making Customer-Centered Design Work for Teams
Karen Holtzblatt, Hugh Beyer
Communications of the ACM, 1993

Participatory Design: Principles and Practices
Karen Holtzblatt and Sandra Jones
Contextual Inquiry: A Participatory Technique for System Design (1993): 177-210

Conference Proceedings

ACM DL Author-ize serviceWays to Represent User Data: Best Practices in Communication Design
Karen Holtzblatt, Carol Farnsworth
CHI EA ’17 Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2017

ACM DL Author-ize serviceUsing Games for Good to Address Diversity in High Tech
Karen Holtzblatt, Bill Kules
CHI EA ’17 Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2017

ACM DL Author-ize service Beyond The Pipeline: Addressing Diversity In High Tech
Karen Holtzblatt, Aruna Balakrishnan, Troy Effner, Emily Rhodes, Tina Tuan
CHI EA ’16 Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2016

ACM DL Author-ize service Diversity In High Tech: Retaining Employees Once They’re In the Door
Carol Farnsworth, Karen Holtzblatt
CHI EA ’16 Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2016

Cool in Business: Developing a Data-Based Instrument Measuring ‘Cool’
Karen Holtzblatt, Carol Farnsworth, Theo Held, Shantanu Pai
Third International Conference, DUXU 2014, held as part of HCI International 2014. June 22-27, 2014, Proceedings, Part IV.

ACM DL Author-ize service Measuring Product “Coolness”: Developing a Measurement Instrument
Carol Farnsworth, Karen Holtzblatt, Shantanu Pai, Theo Held, Sally Lawler Kennedy, Eli Wylen, Pallavi Kutty, Kelley Wagg
CHI EA ’14 CHI ’14 Extended Abstracts on Human Factors in Computing Systems, 2014

ACM DL Author-ize service Communicating User Research in Order to Drive Design and Product Decisions
Karen Holtzblatt, Shoshana Holtzblatt
CHI EA ’14 CHI ’14 Extended Abstracts on Human Factors in Computing Systems, 2014

ACM DL Author-ize service Design Methods for the Future That Is Now: Have Disruptive Technologies Disrupted Our Design Methodologies?
Karen Holtzblatt, Ilpo Koskinen, Janaki Kumar, David Rondeau, John Zimmerman
CHI EA ’14 CHI ’14 Extended Abstracts on Human Factors in Computing Systems, 2014

ACM DL Author-ize service Perspectives on Gender and Product Design
Susan M. Dray, Daniela K. Busse, Anke Marei Brock, Anicia N. Peters, Shaowen Bardzell, Allison Druin, Margaret M. Burnett, Elizabeth F. Churchill, Gayna Williams, Karen Holtzblatt, Diane Murray
CHI EA ’14 CHI ’14 Extended Abstracts on Human Factors in Computing Systems, 2014

ACM DL Author-ize service Creating Great User Experience: Facing the Challenges Ahead
Joseph Konstan, Aaron Marcus, Karen Holtzblatt, Eric Schaffer
CHI EA ’12 CHI ’12 Extended Abstracts on Human Factors in Computing Systems, 2012

ACM DL Author-ize service Understanding “Cool”
Karen Holtzblatt, David B. Rondeau, Les Holtzblatt
CHI EA ’10 CHI ’10 Extended Abstracts on Human Factors in Computing Systems, 2010

ACM DL Author-ize service Driving User Centered Design into IT Organizations: Is It Possible?
Karen Holtzblatt, Joshua Barr, Les Holtzblatt
CHI EA ’09 CHI ’09 Extended Abstracts on Human Factors in Computing Systems, 2009

ACM DL Author-ize service Rapid User Centered Design Techniques: Challenges and Solutions
Karen Holtzblatt, Joerg Beringer, Lisa Baker
CHI EA ’05 CHI ’05 Extended Abstracts on Human Factors in Computing Systems, 2005

 ACM DL Author-ize service Techniques for Designing Mobile Applications With Customer Data
Karen Holtzblatt, Pekka Ketola, Thea Turner
CHI’04 Extended Abstracts on Human Factors in Computing Systems. ACM. 2004

An Agile Customer-Centered Method: Rapid Contextual Design
Hugh Beyer, Karen Holtzblatt, and Lisa Baker
Extreme Programming and Agile Methods-XP/Agile Universe 2004. Springer Berlin Heidelberg. 2004

ACM DL Author-ize service A Tool Supporting Capture and Analysis of Field Research Data Using the Contextual Design Methodology
Karen Holtzblatt, Hugh Beyer
CHI EA ’03 CHI ’03 Extended Abstracts on Human Factors in Computing Systems, 2003
ACM DL Author-ize service Making Customer-Centered Design Work in the Real World of Organizations
Karen Holtzblatt, Joerg Beringer
CHI EA ’03 CHI ’03 Extended Abstracts on Human Factors in Computing Systems, 2003
ACM DL Author-ize service Usability in Practice: Field Methods Evolution and Revolution
Dennis R. Wixon, Judy Ramey, Karen Holtzblatt, Hugh Beyer, JoAnn Hackos, Stephanie Rosenbaum, Colleen Page, Sari A. Laakso, Karri-Pekka Laakso
CHI EA ’02 CHI ’02 Extended Abstracts on Human Factors in Computing Systems, 2002

ACM DL Author-ize service Inventing the Future
Karen Holtzblatt
Communications of the ACM, 2001

ACM DL Author-ize service Contextual Design: Using Customer Work Models to Drive Systems Design
Karen Holtzblatt, Hugh Beyer
CHI EA ’99 CHI ’99 Extended Abstracts on Human Factors in Computing Systems, 1999

ACM DL Author-ize service SIG on Contextual Techniques: Real Life Experience with Contextual Techniques
Karen Holtzblatt, Hugh R. Beyer
CHI ’98 CHI 98 Conference Summary on Human Factors in Computing Systems, 1998

ACM DL Author-ize service Getting Started on a Contextual Project
Karen Holtzblatt, Hugh Beyer
CHI ’98 CHI 98 Conference Summary on Human Factors in Computing Systems, 1998

ACM DL Author-ize service Contextual Design: Using Customer Work Models to Drive Systems Design
Karen Holtzblatt, Hugh Beyer
CHI ’98 CHI 98 Conference Summary on Human Factors in Computing Systems, 1998

ACM DL Author-ize service Contextual Design: Using Customer Work Models to Drive Systems Design
Karen Holtzblatt, Hugh Beyer
CHI EA ’97 CHI ’97 Extended Abstracts on Human Factors in Computing Systems, 1997

ACM DL Author-ize service SIG on Contextual Techniques: Seeing Design Implications in Data
Karen Holtzblatt, Hugh R. Beyer
CHI EA ’97 CHI ’97 Extended Abstracts on Human Factors in Computing Systems, 1997

ACM DL Author-ize service Getting Started on a Contextual Project
Karen Holtzblatt, Hugh Beyer
CHI EA ’97 CHI ’97 Extended Abstracts on Human Factors in Computing Systems, 1997

ACM DL Author-ize service Contextual Techniques: Handling the Organization
Karen Holtzblatt, Hugh Beyer
CHI ’95 Conference Companion on Human Factors in Computing Systems, 1995
ACM DL Author-ize service War Stories and Experience Designing with Contextual Techniques
Karen Holtzblatt
CHI ’94 Conference Companion on Human Factors in Computing Systems, 1994
Representing Work for the Purpose of Design
Hugh Beyer and Karen Holtzblatt
In Representations of Work, HlCSS Monograph (Hawaii International Conference on System Sciences)
Lucy Suchman, Editor. January 1994

Contextual Inquiry: Listening and Questioning to Improve Information Design
Minette A Beabes, Mare E. Raven and Karen Holtzblatt
Proceedings of the 40th Annual STC Conference. 1993

Contextual Design: Toward a Customer-Centered Development Process
Hugh Beyer and Karen Holtzblatt
Softw. Dev.” 93 Spring Proceedings. 1993

ACM DL Author-ize service Contextual Design: An Emergent View of System Design
Dennis Wixon, Karen Holtzblatt, Stephen Knox
CHI ’90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1990
ACM DL Author-ize service Articulating the Experience of Transparency: An Example of Field Research Techniques
Karen A. Holtzblatt, Sandy Jones, Michael Good
ACM SIGCHI Bulletin, 1988