[fusion_builder_container background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_aspect_ratio=”16:9″ overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” padding_top=”20″ padding_bottom=”20″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_text]External Publications[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ last=”no” spacing=”yes” center_content=”yes” hide_on_mobile=”no” background_color=”#35b66a” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”” border_color=”#35b66a” border_style=”solid” padding=”5px” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]
Books with Chapters by InContext
[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ last=”yes” spacing=”yes” center_content=”yes” hide_on_mobile=”no” background_color=”#35b66a” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”5px” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]
Books Co-Authored by InContext
[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications
Edited by Julie A. Jacko and Andrew Sears Lawrence Erlbaum Associates: Mahwah, NJ, 2012.
A good resource that’s been updated several times over the years, this handbook has a chapter by Karen Holtzblatt, “Contextual Design.”
Scenarios, Stories, Use Cases: Through the Systems Development Life-Cycle
Edited by Ian Alexander and Neil Maiden
John Wiley & Sons: NY, 2004.
This book includes a chapter by Karen Holtzblatt, “Role of Scenarios in Contextual Design.”
Field Methods for Software and Systems Design
Edited by Dennis Wixon and Judith Ramey John Wiley & Sons, Inc.: NY, 1996.
This book includes chapters describing the experience of several different practitioners using field methods, including a chapter from Karen and Hugh, “Contextual Design: Principles and Practice”.
Handbook of Human-Computer Interaction
Edited by Martin Helander, Thoman Landauer, and Prasad Prabhu North Holland: Amsterdam, 1988.
This book has the chapter co-authored by Karen that’s regarded as a seminal reference, “Usability Engineering: Our Experience and Evolution”.[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]Designing Composite Applications
By Jörg Beringer and Karen Holtzblatt
Galileo Press (SAP Press); 2006.
InContext’s Karen Holtzblatt and SAP’s Jörg Beringer are the co-authors of a book that developers — plus anyone involved with enterprise application design and usability/quality management — will want to read.[/fusion_text][fusion_postslider layout=”posts-with-excerpt” excerpt=”35″ limit=”5″ lightbox=”yes” class=”articles_slider” /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_aspect_ratio=”16:9″ overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” padding_top=”20″ padding_bottom=”20″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”#35b66a” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]
Journal Articles
[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]
What Makes Things Cool?: Intentional Design for Innovation
Karen Holtzblatt
interactions, 2011
Customer-Centered Design for Mobile Applications
Karen Holtzblatt
Personal and Ubiquitous Computing, Issue Vol. 9 No. 4 (2005)
Introduction: Designing for the Mobile Device: Experiences, Challenges, and Methods
Communications of the ACM – Designing for the mobile device, 2005
Edited by Karen Holtzblatt Communications of the ACM
T. S. Balaji, K. Holtzblatt, E. Kangas, J. Kates, T. Kinnunen, B. Landers, C. Page, B. Moritz, J. Bloom, J. Chipcase, J. Lehikoinen, D. Rondeau. Volume 48, No 7 ( July 2005)
xApps-A New Practice for Next Practice
Joerg Berringer and Karen Holtzblatt
SAP Design Guild Edition 7 (November 2003)
Beyond Commerce: Bringing Business Relationships and Community to the Web
Hugh Beyer and Karen Holtzblatt
SAP Design Guild Edition 5 (September 2002)
Creating New Work Paradigms for the Enterprise Portal
Karen Holtzblatt
SAP Design Guild Edition 3 (May 2001)
Contextual Design at SAP
Hugh Beyer and Karen Holtzblatt
SAP Design Guild Edition 0 (April 2000)
[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]
Hugh Beyer, Karen Holtzblatt
interactions 1.1.(Jan./Feb. 1999):32
Hugh R. Beyer, Karen Holtzblatt
interactions 3.6 (1996): 44-50
Karen Holtzblatt, Hugh R. Beyer
Communications of the ACM 38.5 (1995): 31
Apprenticing with the Customer
Hugh R. Beyer, Karen Holtzblatt
Communications of the ACM 38.5 (1995): 45-52
Karen Holtzblatt and Sandra Jones
Human-computer interaction. Morgan Kaufmann Publishers Inc. (1995)
If We’re a Team Why Don’t We Act Like One?
Karen Holtzblatt
interactions 1.3 (1994): 17-20
Calling Down the Lightning
Hugh Beyer and Karen Holtzblatt
IEEE Software 11.5 (September 1994): 106
Making Customer-Centered Design Work for Teams
Karen Holtzblatt, Hugh Beyer
Communications of the ACM, 1993
Contextual Inquiry: A Participatory Technique for System Design (1993): 177-210
[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_aspect_ratio=”16:9″ overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” padding_top=”20″ padding_bottom=”20″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” admin_toggled=”no”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”#35b66a” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]
Conference Proceedings
[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]
Retaining Women in Technology — Uncovering and Measuring Key Dimensions of Daily Work Experience
Karen Holtzblatt, Nicola Marsden
2018 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC)
Designathon to Support Women in Tech
Karen Holtzblatt, Nicola Marsden
Proceedings of the 2018 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2018
How Do HCI Professionals Perceive Their Work Experience? Insights from the Comparison with Other Job Roles in IT
Karen Holtzblatt, Nicola Marsden
Proceedings of the 2018 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2018
CHI 2017 Stories Overview
Scott P. Robertson, Nazanin Andalibi, Nicholas Diakopoulos, Andrea Forte, Misa Maruyama, Nova Ahmed, Hrvoje Benko, Susan Dray, Geraldine Fitzpatrick, Rubaiat Habib, Björn Hartmann, Karen Holtzblatt, Elizabeth Rosenzweig, Preethi Srinivas, Doug Zytko
CHI EA ’17 Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2017
Ways to Represent User Data: Best Practices in Communication Design
Karen Holtzblatt, Carol Farnsworth
CHI EA ’17 Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2017
Using Games for Good to Address Diversity in High Tech
Karen Holtzblatt, Bill Kules
CHI EA ’17 Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2017
Beyond The Pipeline: Addressing Diversity In High Tech
Karen Holtzblatt, Aruna Balakrishnan, Troy Effner, Emily Rhodes, Tina Tuan
CHI EA ’16 Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2016
Diversity In High Tech: Retaining Employees Once They’re In the Door
Carol Farnsworth, Karen Holtzblatt
CHI EA ’16 Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, 2016
Cool in Business: Developing a Data-Based Instrument Measuring ‘Cool’
Karen Holtzblatt, Carol Farnsworth, Theo Held, Shantanu Pai
Third International Conference, DUXU 2014, held as part of HCI International 2014. June 22-27, 2014, Proceedings, Part IV.
Measuring Product “Coolness”: Developing a Measurement Instrument
Carol Farnsworth, Karen Holtzblatt, Shantanu Pai, Theo Held, Sally Lawler Kennedy, Eli Wylen, Pallavi Kutty, Kelley Wagg
CHI EA ’14 CHI ’14 Extended Abstracts on Human Factors in Computing Systems, 2014
Communicating User Research in Order to Drive Design and Product Decisions
Karen Holtzblatt, Shoshana Holtzblatt
CHI EA ’14 CHI ’14 Extended Abstracts on Human Factors in Computing Systems, 2014
Design Methods for the Future That Is Now: Have Disruptive Technologies Disrupted Our Design Methodologies?
Karen Holtzblatt, Ilpo Koskinen, Janaki Kumar, David Rondeau, John Zimmerman
CHI EA ’14 CHI ’14 Extended Abstracts on Human Factors in Computing Systems, 2014
Perspectives on Gender and Product Design
Susan M. Dray, Daniela K. Busse, Anke Marei Brock, Anicia N. Peters, Shaowen Bardzell, Allison Druin, Margaret M. Burnett, Elizabeth F. Churchill, Gayna Williams, Karen Holtzblatt, Diane Murray
CHI EA ’14 CHI ’14 Extended Abstracts on Human Factors in Computing Systems, 2014
Creating Great User Experience: Facing the Challenges Ahead
Joseph Konstan, Aaron Marcus, Karen Holtzblatt, Eric Schaffer
CHI EA ’12 CHI ’12 Extended Abstracts on Human Factors in Computing Systems, 2012
Understanding “Cool”
Karen Holtzblatt, David B. Rondeau, Les Holtzblatt
CHI EA ’10 CHI ’10 Extended Abstracts on Human Factors in Computing Systems, 2010
Driving User Centered Design into IT Organizations: Is It Possible?
Karen Holtzblatt, Joshua Barr, Les Holtzblatt
CHI EA ’09 CHI ’09 Extended Abstracts on Human Factors in Computing Systems, 2009
Karen Holtzblatt, Joerg Beringer, Lisa Baker
CHI EA ’05 CHI ’05 Extended Abstracts on Human Factors in Computing Systems, 2005
[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][fusion_text]
Karen Holtzblatt, Pekka Ketola, Thea Turner
CHI’04 Extended Abstracts on Human Factors in Computing Systems. ACM. 2004
Hugh Beyer, Karen Holtzblatt, and Lisa Baker
Extreme Programming and Agile Methods-XP/Agile Universe 2004. Springer Berlin Heidelberg. 2004
Karen Holtzblatt, Hugh Beyer
CHI EA ’03 CHI ’03 Extended Abstracts on Human Factors in Computing Systems, 2003
Karen Holtzblatt, Joerg Beringer
CHI EA ’03 CHI ’03 Extended Abstracts on Human Factors in Computing Systems, 2003
Usability in Practice: Field Methods Evolution and Revolution
Dennis R. Wixon, Judy Ramey, Karen Holtzblatt, Hugh Beyer, JoAnn Hackos, Stephanie Rosenbaum, Colleen Page, Sari A. Laakso, Karri-Pekka Laakso
CHI EA ’02 CHI ’02 Extended Abstracts on Human Factors in Computing Systems, 2002
Karen Holtzblatt
Communications of the ACM, 2001
Contextual Design: Using Customer Work Models to Drive Systems Design
Karen Holtzblatt, Hugh Beyer
CHI EA ’99 CHI ’99 Extended Abstracts on Human Factors in Computing Systems, 1999
SIG on Contextual Techniques: Real Life Experience with Contextual Techniques
Karen Holtzblatt, Hugh R. Beyer
CHI ’98 CHI 98 Conference Summary on Human Factors in Computing Systems, 1998
Karen Holtzblatt, Hugh Beyer
CHI ’98 CHI 98 Conference Summary on Human Factors in Computing Systems, 1998
Contextual Design: Using Customer Work Models to Drive Systems Design
Karen Holtzblatt, Hugh Beyer
CHI ’98 CHI 98 Conference Summary on Human Factors in Computing Systems, 1998
Karen Holtzblatt, Hugh Beyer
CHI EA ’97 CHI ’97 Extended Abstracts on Human Factors in Computing Systems, 1997
SIG on Contextual Techniques: Seeing Design Implications in Data
Karen Holtzblatt, Hugh R. Beyer
CHI EA ’97 CHI ’97 Extended Abstracts on Human Factors in Computing Systems, 1997
Getting Started on a Contextual Project
Karen Holtzblatt, Hugh Beyer
CHI EA ’97 CHI ’97 Extended Abstracts on Human Factors in Computing Systems, 1997
Karen Holtzblatt, Hugh Beyer
CHI ’95 Conference Companion on Human Factors in Computing Systems, 1995
Karen Holtzblatt
CHI ’94 Conference Companion on Human Factors in Computing Systems, 1994
Hugh Beyer and Karen Holtzblatt
In Representations of Work, HlCSS Monograph (Hawaii International Conference on System Sciences)
Lucy Suchman, Editor. January 1994
Contextual Inquiry: Listening and Questioning to Improve Information Design
Minette A Beabes, Mare E. Raven and Karen Holtzblatt
Proceedings of the 40th Annual STC Conference. 1993
Contextual Design: Toward a Customer-Centered Development Process
Hugh Beyer and Karen Holtzblatt
Softw. Dev.” 93 Spring Proceedings. 1993
Dennis Wixon, Karen Holtzblatt, Stephen Knox
CHI ’90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1990
Karen A. Holtzblatt, Sandy Jones, Michael Good
ACM SIGCHI Bulletin, 1988
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