The Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications
Edited by Julie A. Jacko and Andrew Sears Lawrence Erlbaum Associates: Mahwah, NJ, 2012.
A good resource that’s been updated several times over the years, this handbook has a chapter by Karen Holtzblatt, “Contextual Design.”
Scenarios, Stories, Use Cases: Through the Systems Development Life-Cycle
Edited by Ian Alexander and Neil Maiden
John Wiley & Sons: NY, 2004.
This book includes a chapter by Karen Holtzblatt, “Role of Scenarios in Contextual Design.”
Field Methods for Software and Systems Design
Edited by Dennis Wixon and Judith Ramey John Wiley & Sons, Inc.: NY, 1996.
This book includes chapters describing the experience of several different practitioners using field methods, including a chapter from Karen and Hugh, “Contextual Design: Principles and Practice”.
Handbook of Human-Computer Interaction
Edited by Martin Helander, Thoman Landauer, and Prasad Prabhu North Holland: Amsterdam, 1988.
This book has the chapter co-authored by Karen that’s regarded as a seminal reference, “Usability Engineering: Our Experience and Evolution”.